Refund policy

At Fishan Seafood, we deliver fresh, perishable products. Because of this, we have a strict return policy.

No Returns After Shipping
Once an order has been shipped, it cannot be returned, cancelled, or exchanged.

Exceptions
A return or refund is only accepted in the following cases:

• You received the wrong item (different from what you ordered).
• The product arrived in damaged or completely open/broken packaging.

How to Report an Issue

1. Check your order at the time of delivery.
2. Contact us on 03252983563 or fishanseafood@gmail.com within 2 hours of receiving the order.
3. Share clear photos or a video of the item and the packaging, along with your order number.

Claims made after this time, or without photos/video, may not be accepted.

Resolution
After verifying your complaint, we will offer a replacement at our discretion.

Refund Process
Approved refunds will be processed within [5 to 7 working days] to your original payment method (or via bank transfer/easypaisa/JazzCash for COD orders).

Non-Eligible Cases
Refunds will not be given for:

• Change of mind after the order is shipped.
• Incorrect address or phone number provided by the customer.
• Customer unavailable or unreachable at the time of delivery.
• Issues reported after the time limit or without proof.

Contact Us
For any questions, contact us at 03252983563 or fishanseafood@gmail.com.